Question 1

How long have Xclusive been in business?

Accepted Answer

Xclusive began Chartering Yachts in 2006, with popularity the company has grown its fleet and now operates 30 vessels and employs over 200 staff Rated Dubai’s #1 Yacht Charter Operator.

Question 2

Do you have your own Captains and Crew and are they qualified?

Accepted Answer

Yes. Each vessel is assigned its own Captain and Crew. Together with our own quality standard requirements for presentation and being English spoken all Crew must hold the necessary STCW paperwork and have a proven history within the Maritime Service Sector to be part of the Xclusive Team.

Question 3

Do you own your yachts and are the vessels insured?

Accepted Answer

Yes all our vessels are company owned and selected to provide our customers with the luxury and space they desire. Each is registered Dubai Maritime City Authority (DMCA) and hold all required public and private liability insurances.

Question 4

How many yachts do you have?

Accepted Answer

Xclusive Yachts operate the largest privately owned fleet across the UAE currently operating 30. We have handpicked our vessels to cater for small and large groups. Please contact one of our Charter Consultants to best choose the best solution for your charter.

Question 5

How much is a yacht to charter?

Accepted Answer

Charters start from AED500p/hr, prices will vary according to the size of the vessel required.

Question 6

Do you have any special offers?

Accepted Answer

Yes we do. You will find the best deals during the week, these change throughout the season. To find out more about what we have on offer please contact one of our Charter Executives.

Question 7

How do I book a Yacht?

Accepted Answer

Call our hotline on 044327233 and ask to speak with one of our Charter Executives. Once you have chosen your preferred Yacht, date and duration, you can secure the booking by placing a 50% deposit against the allotted charter.

Question 8

How Do I Make deposits and Pay the balance?

Accepted Answer

You can pay via the following method;

Online Payment Link (sent)
Cash/Cheque
Debit or Credit Card

Question 9

How long should we book for?

Accepted Answer

Yachts are typically chartered for a minimum of 3 hours to witness all the sights, quicker charters are available please contact one of our charter executives to understand the terms and conditions for this.

Question 10

How Far in advance is recommended to book a yacht?

Accepted Answer

If you have specific dates and times to execute your charter we recommend you book well in advance. If you are generally flexible then 3-4 weeks during peak season 1-2 weeks prior during the summer.

Question 11

Can you supply food and drink for my charter?

Accepted Answer

Soft drinks and water are complimentary when chartering with Xclusive Yachts. We have catering Menus available upon request at a supplement. Note we do not allow guest to bring own bbq meat. Please discuss your catering and dietary requirements with your Charter Executive during the booking process.

Question 12

Will I be reminded before my charter?

Accepted Answer

Yes, our team will contact you by telephone the evening before the charter clarifying the time and criteria of your charter.

Question 13

Are babies allowed on the yachts?

Accepted Answer

Yes, minors under 2yrs are permitted but must remain within the Saloon or Cabin area accompanied by an adult. Children under the age of 9 are required to wear life jackets throughout the charter.

Question 14

Do you have female Captain and Crew?

Accepted Answer

Question 15

Can I bring my Pets on board?

Accepted Answer

Question 16

Do you have Jet Ski’s?

Accepted Answer

We do offer Jet Ski's, please speak to your charter representative to book. Note we do not permit 3^rd party Jet Ski's during our charters.

Question 17

Where is Xclusive Yachts?

Accepted Answer

We are located within Dubai Marina, Marina level, Al Majara Tower, Al Hubob Street Dubai Marina.

Question 18

Where can I park?

Accepted Answer

If you wish to bring you own vehicle you can park at Marina Mall (3 hours free)

Question 19

What time should we arrive?

Accepted Answer

Please arrive 20-30 min prior to your charter and make the operations team aware when you arrive.

Question 20

Will anyone meet us?

Accepted Answer

Please make your way to the podium, outside our office, we will escort you to the vessel.

Question 21

Where and how do I pay the balance for my charter?

Accepted Answer

Please arrive to our offices at Marina Plaza Level 13 at least 30 min prior to departure. Our front of house team will then assist in the balance payment process. This can be settled with cash or credit card.

Question 22

What should I bring with me?

Accepted Answer

All guests MUST bring with them Valid I.D. Passport for individuals coming from outside of UAE and Emirates I.D for Residents. Failure to comply may result in you or guests being refused entry to the vessel.

Question 23

Can I come early to set up decorations for my Charter?

Accepted Answer

We will try to accommodate where we can, please consult your Charter Executive to discuss details outside of your allotted charter.

Question 24

Can I extend my charter on the day?

Accepted Answer

You may extend your charter IF we are in a position where there is availability following your charter. We advise this is pre discussed as a possibility with your Charter Executive. Payment for the extension must be either at the office prior to the charter or with the Captain in cash during your charter.

Question 25

What will we see?

Accepted Answer

Your Charter will commence taxiing through the infamous Dubai Marina, once out in the Arabian Sea you will travel around the iconic Palm Jameira, see sights such as the Atlantis Hotel and the One & Only Royal Mirage, from there across to the 7 Star Burj Al Arab and Jameira Beach Hotel, before heading back past the Sheik Mohammad’s Island. Time permitting we will rest the vessel for you and your guests to anchor in the sheltered waters and relax with the back drop of Dubai as your.

Question 26

Can I order food and drink?

Accepted Answer

Yes. We have a contracted professional catering company servicing all of our vessels for more information on menu options and costs please contact your Charter Executive.

Question 27

Can I bring my own food and drinks?

Accepted Answer

No you cannot bring your own food. However you can bring your own drinks. We have menus that we offer with a variety of food options.

Question 28

Can I play Music on the yacht?

Accepted Answer

Yes. Each yacht is equipped with a sound system, an AUX cable friendly device is required. We do not have our own music to play, so please bring your own.

Question 29

Can we change the proposed course?

Accepted Answer

The route will be agreed with your charter exectuvei, should the sea condition be rough then we will adjust the route accordingly. Weather and Coastguard restrictions may apply.

Question 30

What if weather is bad on the day?

Accepted Answer

The Coast Guard inform our office if a weather warning has been issued. In this instance you will be notified immediately and have the following options presented to you;

Continue with your charter with an alternative and safer route plan (if permitted).
Reschedule the charter for a later date.
Cancel the booking free of any cancellation charges (only in the event you are unable to reschedule).

Question 31

How do I limit seasickness?

Accepted Answer

This is subjective, we advise to minimise the risk of discomfort during your charter, eat a meal (no fruit) ideally bread and stay on the top deck facing the direction the vessel is moving in. The Captain will assign seasickness tables prior to the charter for those commonly affected by motion sickness.

Question 32

Can we swim?

Accepted Answer

Swimming is permitted during daylight hours only. Cut offs are typically during the Summer months at 7.00pm and winter months at 5.00pm.

Question 33

Can we Fish?

Accepted Answer

Unfortunately our expertise are with yachting and not that of deep sea fishing, our vessels are also more suited for cruising near the coastline not deep sea fishing.

Question 34

Can we wear shoes onboard?

Accepted Answer

For the safety of our guests and to keep the yacht in pristine condition we require all guests to remove their footwear when boarding.

Question 35

Do we need to wear Life Jackets?

Accepted Answer

Life jackets are only required when a weather warning has been issued or you are chartering a high speed vessel such as a speed boat. Even so, this is only required whilst the vessel is in motion and can be removed whist at anchor. Please see What if weather is Bad on the day? for more details.

Question 36

Do you have Towels onboard?

Accepted Answer

Towels can be purchased at check in.

Question 37

Is there ice on board?

Accepted Answer

Yes. All vessels will come with adequate ice, water, soft drinks and juices.

Question 38

Do you have plates, cutlery and glasses on board?

Accepted Answer

We will supply ample glasswear on all our charters. If you have chosen Xclusive Catering our caterers will supply all the plates and cutlery needed. If no catering is ordered then no cutlery will be supplied. Please note bringing your own food is not permitted.

Question 39

Is there a BBQ on board?

Accepted Answer

If you have ordered our Xclusive Catering then we will provide a bbq grill and qualified chef for the charter. If you have not ordered then no bbq will be allowed to be used.

Question 40

What Facilities are on the Yachts?

Accepted Answer

Each vessel has cabins, heads, Saloons, fly bridges (excl. 35ft).

Question 41

Where can I find you terms and conditions?

Accepted Answer

Please follow this link.

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